Please read these terms carefully. By using this website you agree to bound by all of the terms and condtions of this agreement
GENERAL TERMS AND CONDITIONS
2. Customer Eligibility
2.1 Use of the Website is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. shall not be eligible to use the Website. If the person accessing the Website is a minor i.e. under the age of 18 years, such person shall not register as a User of the Website and shall not transact on or use the Website.
2.2 The Website reserves the right to terminate any membership and/or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.
2.4 The User must have a rupee denominated savings/current account with a bank in India.
2.5 User must have PAN (Permanent Account Number), allotted by Income Tax Department of India.
2.7 To be eligible as a Lender, User must be either:
2.7.2 not be lending in the course of any business; or
2.7.3 be authorized and regulated by the RBI to carry on the activity of lending money to individual/entity as lender
2.7.4 be authorized and regulated by any state/states of India to carry on the activity of lending money to individual/entity as lender.
2.8 To be eligible as a Borrower, User must be either:
2.8.1 User must be a businesswoman or a salaried individual.
2.8.2 In case the User is a businesswoman, then the User’s entity: (a) must be based in India with an annual turnover not exceeding Rs. 25,00,000 (Twenty Five Lakhs Only); (b) should not be operating in any Prohibited Sectors; and (c) User must not have an interest in any business that operates in any of the Prohibited Sectors;
2.8.3 In case the User is a salaried individual, then the User:(a) must be based in India;(b) should not be unemployed at any point of time during last 6 months;(c) should not have any kind of civil or criminal litigation instituted against him/her;(d) must be receiving his/her monthly salary in the bank account; and (e) must only be seeking a loan amount in between Rs. 25,000 and Rs. 5,00,000 with a loan term of not more than 24 months.
2.8.4. In case the user has availed loans from other P2P platforms, the total outstanding at the time of application does not exceed Rs. 10,00,000/-
3. Sign up and Registration
3.1 As indicated, any person may access the Website either by registering on the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.
3.2 All eligible Users who wish/have to register themselves with the Website shall be required to create an account by filling in the details prescribed in the Website.
3.3 By applying for registration, the User agrees and authorizes LenDenClub to carry out such checks and verification. As part of the registration process:
3.3.1 we shall run identity, KYC, fraud checks.
3.3.2 obtain a credit rating for Users from the Credit Information Bureau;
3.3.3 carry out residence and/or work verification at your employment location;
3.4 If any User provides any information that is untrue, false, not updated, and incomplete or the Website has reasonable grounds to believe that such information is untrue, false, not updated, incomplete, the Website shall have the right to suspend or terminate the relevant User account and refuse any and all current or future use of the Website (or any portion thereof).
3.6 Registration Fee to register as a Borrower: We will charge each Borrower a one- time registration fee of INR 750 for the services that we provide to the Borrowers. For any subsequent application, borrower will pay INR 750 for re-verification charges. These fees are non-refundable.
3.7 Registration Fee to register as a Lender: We will charge each Lender a one- time registration fee of INR 500 for the services that we provide to the Lenders. This fee will be non-refundable.
4. Use of Website
4.1 To lend or borrow through the Website You must log on to LenDenClub Account.
4.2 All registered Users of the Website shall be solely responsible for activities relating to the account and the Website or the entity operating the same shall not in any manner be held responsible and/or liable for any illegal acts including but not limited to misuse, un-authorized access, hacking of the Website or refusal to access the Website due to such reason.
4.3 All Website Users hereby confirm and acknowledge that they have been provided with copy of the loan agreement (“Loan Agreement”) to be entered between the Borrower and the Lender. All Users further confirm that have read and understood all the terms and conditions of the Loan Agreement and upon execution do hereby covenant and undertake to unconditionally abide by the same, without raising any defense of whatsoever nature in respect thereof. To view a copy of the Loan Agreement, please click on the link.
4.4 If any User learns or is made or becomes aware of any instance of hacking or misuse of its LenDenClub Account, it shall without delay notify the Website of the same.
4.5 We can refuse to act on any instruction received from User that we believe: (a) was unclear; (b) was not given by the user; (c) might cause us to breach a legal or other duty; or (d) suggests that the Website is being used for an illegal purpose.
4.6 The Website disclaims, and the User waives off, any and all claims/liabilities arising out of any unlawful usage of the Website, the personal information of the User, inaccessibility of the Website for any reason whatsoever, which are caused owing to causes beyond the control of the Website. While the Website employs best efforts to ensure the aforesaid, it cannot guarantee the same. No User shall trade or sell such User accounts in any manner whatsoever.
4.7 Notwithstanding anything contained herein, the Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. The Website may intimate the Users from time to time regarding such inaccessibility. However, under no circumstances will the Website be held liable for any losses or claims arising out of such inaccessibility to the Users, and the User expressly waives off any and all claims/liabilities arising to this end.
4.9 The User shall solely be responsible for obtaining access to the Website, and that access may involve third-party fees (such as internet service provider fees or airtime charges). In addition, the User must provide and shall be responsible for all equipment necessary to access the Website. The User may not bypass any measures that have been implemented to prevent or restrict access to this Website.
4.10 Any unauthorized use and/or access of/to the Website by a User (including any access through the registered account of that User or any device that the User may use to access the Website) shall terminate the permission or license granted to the User by the Website.
4.11 Under no circumstance shall any User save copies, download, and print or otherwise store any content of the Website for any commercial purposes. Accessing, downloading, storing, or otherwise using the content of the Website for any commercial purpose will constitute a material breach of these terms & conditions.
4.12 The Website strictly prohibits any use of the content available through the Website, including but not limited to: (i) any downloading, copying or other use of the content or the Website for purposes competitive to the Website or for the benefit of any third party; (ii) any caching, unauthorized linking to the Website or the framing of any content available on the Website; (iii) any modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any content, products or Services obtained from the Website that the User does not have a right to make available (such as the intellectual property of another party); (iv) any uploading, posting or transmitting of any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer; (v) using any hardware or software intended to surreptitiously intercept or otherwise obtain any information (such as system data or personal information) from the Website (including, but not limited to the use of any “scraping” or other data mining techniques, robots or similar data gathering and extraction tools); or (vi) any action that imposes or may impose (in the Website’s sole discretion) an unreasonable or disproportionately large load on the Website’s infrastructure, or damage or interfere with the proper working of the Website’s infrastructure.
4.13 The Website reserves the right to refuse or cancel any registration of its Users, remove any person from the Website and prohibit any person from using the Website for any reason whatsoever, and to limit or terminate such access to or use of the Website at any time without notice.
5. Terms , Conditions and Process for Lending
5.1 In case, the Lender wishes to lend, the Lender will have an option to select one or multiple Borrower’s Profile to whom the Registered Lender wishes to lend from various Borrower’s profile listed on the Website.
5.2 The Lender agrees to offer the first loan within 30 (Thirty) days from the date of registration as Lender.
5.3 Upon selecting the Borrower, the Registered Lender will transfer an amount equivalent to the amount that he/she wishes to lend (“Lending Amount”) in the Escrow Account through his bank account using RTGS/NEFT.
5.4 Upon successful transfer of the Lending Amount to the Escrow Account, and once LenDenClub sights the funds in the Escrow Account, the Lending Amount will be reflected in the User’s LenDenClub Account. This could take upto 4- 6 hours. If the Lender transfers funds using RTGS/NEFT after the cut-off time or on a holiday, it will reflect in his LenDenClub Account on the next working day.
5.5 Upon selecting and confirming the Borrower’s profile (“Selected Borrowers”), an amount equivalent to the amount which the Registered Lender wishes to lend to the Selected Borrowers will be debited User’s LenDenClub Account.
5.6 The Lender and Borrower will sign the Loan Agreement.
5.7 The amount will be transferred to the Selected Borrower from the Escrow Account.
5.8 LenDenClub recommends that, the Lender should not offer more than 5% of the total Lending Amount to a Selected Borrower, unless the Registered Lender is engaged in the business of Lending. For instance, if the Lending amount is Rs. 2,00,000/- (Two Lakhs Only), the Registered Lender should not lend more than Rs. 10,000 to each Selected Borrower. Even if your lending amount goes up, you should try to restrict yourself to Rs. 10,000 loan amount per borrower.
5.9 LenDenClub insists Lenders to offer minimum amount of loan as possible on the website.
5.10 Charges and Fees: Website shall be entitled to charge the fees and charges:
Facilitation fee will only be charged if lenders receive EMIs. The rate of such fees is updated in the Lender FAQ. LenDenClub may revise the rate of such charges from time to time. Any such changes will be updated to the lender via email and/or, SMS and/or push notification
6. Terms and Conditions for Borrowing
6.1 A Borrower can borrow from the Website by posting a loan requirement through the Website and completing the application process.
6.2 During the registration process, you must also enter the details of your bank account for the purposes of repayments due to the Lender.
6.3 By posting Loan Request, you agree:
a) to provide us with certain additional Information which we will ask you for, and that if we discover that this additional information and/or the information you gave us during the application process was inaccurate or deficient in any respect, then the Loan Request will be void and we have the right to take appropriate actions against the Users.
b) to authorize us to check your credit rating from any of the Credit Information Bureau in India, which are required by us to assess the credibility of the repayments.
c) User acknowledges that Credit Information Bureau link together the records of the User and anyone that the User has advised as a financial associate (e.g. someone with whom you have a joint credit account) including previous and subsequent names of parties to the account. While assessing the credibility of your repayments, we may take into account information about your financial associates in your credit reference.
d) Any loan amount offered by any Lenders will be acceptable to the Borrower
6.4 If so required by LenDenClub after considering the profile of the Borrower, LenDenClub may request the Borrower to arrange for a co-signor as a condition for disbursement of the loan. In case, the Borrower fails to arrange for a co-signor, LenDenClub shall have the right to reject the loan request.
6.5 Formation of Loan Agreements
a) The Borrower agrees to accept each of the loan offer that meets your borrowing criteria.
b) The Borrower agrees to sign and execute the loan agreements electronically or physically. In case of multiple loan agreements, the Website will provide you with a summary of loan availed in the LenDenClub Account.
6.6 Disbursement of Loan Proceeds upon execution of all the required documents and fulfillment of all conditions for disbursements, to the sole satisfaction of the Company, the borrowed amount will be credited to the account of the Borrower. The platform follows a rounding down approach during loan disbursement to the borrower for simplicity purposes. For eg, if the disbursement amount after deduction of all charges and fees amounts to Rs. 9411.18, the disbursement amount will be Rs. 9,411 and Rs. 0.18 will be transferred to the platform as the adjustment amount.
6.7 Charges and Fees: Website shall be entitled to charge the following fees and charges.
a) Loan processing charge for every loan availed by the borrower
b) GAP Interest charges if eligible
c) Tracing charges (finding you if we are unable to find you at the resident address provided by you or the work location provided by you at the time of Loan Request and we have to trace your new address) – Rs. 300;
d) No-Response fee (if you fall into arrears and we cannot contact you for 15 consecutive days) – Rs. 300;
e) Recollection Fee (If our recovery person visits your office or residence to collect your EMI payment or visits your office or residence premises as you are not paying your EMI on time) – Rs. 300
f) Change of Repayment Date (If you want to change EMI repayment date) – Rs. 300
g) Change of Nominated Account (If you want to change the Nominated Account from which your EMIs are being repaid) – Rs. 300
h) Litigation costs and expenses, including legal fees and expenses, to cover litigation recover outstanding arrears, in which case the Borrower will be advised of such costs and expenses if such action proves necessary.
i) Late Payment Fee: If a Borrower has delayed a repayment, LenDenClub reserves the right to charge you an administration fee for the work it does in attempting to collect your Repayments (“Late Payment Fee”).
In case the Loan amount is less than or equal to Rs. 100,000
a. If the Borrower has delayed his repayment by a week (7 days from EMI date), he will be charged Rs. 750
b. If the Borrower has delayed his repayment by 2 weeks (14 days from EMI date), he will be charged Rs. 1,500
c. If the Borrower has delayed his repayment by 3 weeks (21 days from EMI date), he will be charged Rs. 2,250
d. If the Borrower has delayed his repayment by 4 weeks, he will be charged Rs. 3,000
e. For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate; on the overdue amount
In case the Loan amount is more than Rs. 1,00,000 but less than or equal to Rs. 3,00,000
f. If the Borrower has delayed his repayment by a week (7 days from EMI date), he will be charged Rs. 1,000
g. If the Borrower has delayed his repayment by 2 weeks (14 days from EMI date), he will be charged Rs. 2,000
h. If the Borrower has delayed his repayment by 3 weeks (21 days from EMI date), he will be charged Rs. 3,000
i. If the Borrower has delayed his repayment by 4 weeks, he will be charged Rs. 4,000
j. For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate; on the overdue amount
In case the Loan amount is more than Rs. 3,00,000
k. If the Borrower has delayed his repayment by a week (7 days from EMI date), he will be charged Rs. 1,500
l. If the Borrower has delayed his repayment by 2 weeks (14 days from EMI date), he will be charged Rs. 3,000
m. If the Borrower has delayed his repayment by 3 weeks (21 days from EMI date), he will be charged Rs. 4,500
n. If the Borrower has delayed his repayment by 4 weeks, he will be charged Rs. 6,000
o. For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate; on the overdue amount
The above charges will be divided among lenders and LenDenClub. The ratio of the split of charges is updated in Lender FAQ. These charges will be applicable on all the loans currently running on the platform. LenDenClub may revise the ratio of the split from time to time. Any such changes will be updated to the lender via email and/or, SMS and/or push notifications.
j) All cost in relation to stamp duty and other related costs for preparation of the documents
k) Loan Cancellation charges to borrower when cancelled by him/her – Rs. 1,000
l) Loan Cancellation charges to lender when cancelled by him/her – Rs. 1,000
7. Settlement of Payment
7.1 Any monies received from the Borrower, including delay charges or late fees or penal charges or any other applicable charges, shall be kept in the Escrow Accounts.
7.2 These will be recorded as a credit to the Lender’s LenDenClub Account which you can see by logging on to LenDenClub Account.
7.3 All the collected repayments will be transferred to Lender’s LenDenClub account within 3 days of the receipt of the EMI from the borrower
(a) Lender will be notified when his LenDenClub account balance reflects received EMIs
(b) The Lender can choose to withdraw funds from his LenDenClub account to his registered bank account by giving an instruction to LenDenClub. The Lender will not earn any interest on the funds lying in his LenDenClub account.
(c) For instance, if a borrower is paying EMI on 2nd of the month, the amount will be transferred to Lender’s LenDenClub account by the 5th of the month and Lender will not get any interest on such amount lying in his/her LenDenClub account
(d) As a Borrower, you make your repayments due under loan agreements by direct debit to your bank account, which results in an initial credit and debit to your Loan Account on LenDenClub, and then credit in each relevant Lender’s lending account. The repayment amount shall be rounded up to the nearest whole number and the same shall be payable by the borrower. For eg, if the repayment amount comes to Rs. 3633.4, the borrower will be required to pay Rs. 3634.
(e) While crediting the Lenders’ account with EMI or applicable delay penal charges amount will be rounded off to two decimal places. For eg, if EMI results to Rs. 180.1442, the lenders’ account will be credited Rs. 180.14.
(f) Once the loan EMI and applicable delay penal charges are distributed to lenders of that respective loans, residual amount (if any), resulted due to rounding down of amounts to two decimals places, will be transferred to the platform as an adjustment amount.
For eg, if EMI results to Rs. 180.1442, the lenders’ account will be credited Rs. 180.14 & Rs. 0.0042 will be transferred to the platform as the adjustment amount.
8. Loan Administration
8.1 EMI: EMIs will start as per the date of disbursement of the loan. The Lender will start earning interest after 5 days of his investment in the loan or from the day of disbursement of the loan, whichever is earlier.
8.2 Prepayment Terms : Any Borrower who wishes to prepay the loan can pre-pay the loan without any prepayment charges. For prepayment, please email us at email@example.com.
In cases, where at the time prepayment, the Borrower has already paid 3 (three) or more than 3 (three) EMIs, the Borrower in addition to the outstanding principal amount shall be liable to pay the outstanding interest upto the date of prepayment. However, in cases, where the number of repaid EMI as on the date of prepayment are less than 3 (Three), the Borrower along with the principal amount needs to pay the interest amount of the first 3 EMIs.
8.3 Missed Repayments
In case a Borrower misses a repayment or anticipates that for any reason whatsoever the Borrower will not be able to repay as per the repayment schedule under the Loan Agreement, then the Borrower should promptly contact the Company by sending an email to firstname.lastname@example.org. Upon receipt, of the e-mail, we shall undertake the following actions:
a) explain the delay charges and options available with you
b) inform the relevant Lender regarding the same
c) inform if your account is being passed on to internal recovery team for further legal recovery as your loan has been classified under Default category.
d) Inform the Credit Information Bureau about the Borrower’s default in repayment. As a word of caution, we would like to inform you that this reporting may have serious consequences on your ability to avail any credit in the future.
8.4 Default Category
A Borrower shall be considered under “default” category, if either of the below event has occurred:
a) if he fails to pay the EMI for three consecutive months;
b) we receive confirmation that the Borrower has died;
c) the Borrower has entered into a terminal arrangement affecting the Borrower’s Loan Agreements
d) Other specific situation, which may arise at any point in time, the website will have a right to decide whether to classify any Loan Agreement under “Default” or not.
8.5 Repayment Date Changes
In case a Borrower wishes to change the repayment date (“Repayment Date”) other than in case of an inability to make a payment at all), the Borrower may:
(a) You may ask LenDenClub to change the Repayment Date by notifying LenDenClub that you wish to do so and specifying the new date within the month upon which you wish your Any request for change of Repayment Date may be made by signing in to LenDenClub Account and following the instructions there, or by email to email@example.com.
(b) You can change your Repayment Date only once in 6 months:
(c) Depending on whether the Repayment Date is before or after the original Repayment Date, the amount payable on the Repayment Date will be adjusted to take account of the number of days between the Repayment Date and the original repayment date. The remaining Repayments (assuming no further changes) will revert to the usual Repayment amount thereafter.
(d) LenDenClub will then acknowledge and confirm the new Repayment Date and any change to the amount of your next Repayment as a result, before effecting any change. Depending on how you request the change, this acknowledgement and confirmation will take place online, during the course of your telephone call or by an exchange of email with you.
(e) LenDenClub may request justification for the change to the repayment date and reserves the right not to complete the request if in its sole and absolute discretion it determines that the change is not due to an appropriate change in circumstances or that the process set out above is not being followed.
(f) You will have to pay applicable charges on the same
9. Closing Your LenDenClub Account
9.1 Once all your Loan Agreements are repaid, you may terminate your LenDenClub registration by sending us an email to firstname.lastname@example.org and you will no longer be able to access the Lending Platform. However, we will continue to maintain records to the extent that we are required by law.
9.3 We may either terminate or suspend your registration immediately and without notice if we are aware or reasonably suspect that you are engaged in, or may be the victim of, any fraudulent activity or we find that you are spoiling the reputation of the website or we find any activity which is against the interest of the website or we find you are using information available on the platform for any other commercial purpose.
9.4 When we terminate your registration, you will not have access to your LenDenClub Account. However, this will not affect your obligation to repay the amount you have borrowed under a Loan Agreement. Or receive EMI Amount you have lent under a Loan Agreement.
10. Privacy and Data Protection
10.1 Service Communications
We understand your concerns of not sending unnecessary, calls, emails or SMS to you. There are some messages (“Service Messages”) that we will need to send you. These may be sent via email, post, call or text message and include notifications at various stage of your loan or investment.
10.2 Occasional Updates
When you register on LenDenClub you are offered the option to receive our occasional updates. These messages notify you about new features added on the Lending Platform, ask your opinion regarding various situations and services, and tell you about services you might not be using yet. If you decide you no longer want to receive these messages you can change your contact preferences in the “My Contact Preferences” area once you are logged in to your LenDenClub Account or email your preference to us at email@example.com
11. Use of Content
While using the Website, the User specifically undertakes not to host, display, upload, modify, publish, transmit, update or share any information or content that:
(i) belongs to another person and to which the User does not have any right to;
(ii) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
(iii) harms minors in any way;
(iv) impersonate any person or entity, or falsely state or otherwise misrepresent the User’s affiliation with a person or entity;
(v) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation;
(vi) infringes any patent, trademark, copyright or other IPR (defined below);
(vii) contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;
(viii) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(ix) engage in any activity that interferes with or disrupts access to the Website or the Products (or the servers and networks which are connected to the Website);
(x) attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Website server, or to any of the Products offered on or through the Website, by hacking, password mining or any other illegitimate means;
(xi) probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website;
(xii) disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
(xiv) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
(xv) violate any code of conduct or other guidelines, which may be applicable for or to any particular service;
(xvi) violate any applicable laws or regulations for the time being in force within or outside India;
12. Intellectual Property Rights
12.2 All IPR on the Website exclusively belong to either the Website or the third party sellers and suppliers, as the case may be. Under no circumstance shall any User infringe in any way such IPR of the Website, a third party supplier or seller during or pursuant to its use of the Website for any purposes whatsoever.
12.3 All those IPR arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of www.lendenclub.com as the owner of such domain name.
12.4 The Parties hereto agree and confirm that no part of any IPR mentioned hereinabove is transferred in the name of User and any IPR arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its owners/permitted assigns, as the case may be.
12.5 Except as expressly provided herein, the User acknowledges and agrees that it shall not copy, republish, post, display, translate, transmit, reproduce or distribute or in any other way infringe any IPR through any medium without obtaining the necessary authorization from the Website or the thirty party owner of such IPR.
13.1 The User hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as “indemnified parties“) from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with:
(ii) Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the Website; or
(iii) Any claim that any third party IPR, proprietary information, content or materials provided by the User causes any damage to a third party; or
(iv) Violation of any rights of any third party by the User, including any IPR; each an “Indemnity Event“.
13.2 Upon occurrence of an Indemnity Event, the Website may notify the User of any claims which the User shall be liable to indemnify the Website against. The User shall then be obligated to consult with the Website regarding the course of action to be undertaken in defending such a claim.
13.3 The User shall not compromise or settle any claim or admit any liability or wrongdoing on the part of the Website without the express prior written consent of the Website which can be withheld or denied or conditioned by the Website in its sole discretion.
13.4 Notwithstanding anything to contrary, in no event shall the Website, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to the User for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Website has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with the User’s use of or access to the Website or the Product.
14. Report Abuse and Take Down Policy
14.2 For any reporting in respect of the aforesaid, the User should contact the Website at firstname.lastname@example.org
14.3 If a feedback comment or any communication made between Users and the Website or email communication between Users in relation to transactions conducted on the Website contain profanity, please submit a request for action/removal. Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.
14.4 The Website shall consider the circumstances of an alleged policy violation and the User’s trading records before taking action violations of this policy may result in a range of actions, including: (a) limits placed on account privileges; (b) loss of special status; (c) account suspension.
15. Feedback and Information
15.1 The Website reserves the right, at its sole discretion to use such information for upgrading/enhancing the Website and such use shall be entirely unrestricted.
15.2 The Website may at its discretion, also make any modifications or changes to the Website and its content on the basis of such feedback or information.
15.3 In the event that the Website makes any changes or modifications to the Website on the basis of any such feedback, the User shall not have any rights or title (including any IPR) in such changes or modifications to the Website or Products listed therein.
15.4 By submitting any feedback or any information, the User hereby warrants that (i) the feedback does not contain confidential or proprietary information belonging to the User or any other person; and (ii) shall not be entitled to any compensation or reimbursement of any kind from the Website for the feedback under any circumstances.
16. Applicable Law
17. Dispute Resolution
17.2 In case of such failure, the dispute shall be referred to a sole arbitrator, who shall be appointed by the Website. The arbitration proceedings shall be governed by the Indian Arbitration and Conciliation Act, 1996 and shall be held in Mumbai. The language of arbitration shall be English.
18. Jurisdictional Issues
Unless otherwise specified, the products/items listed on the Website are solely for the purpose of delivery in India. The Website shall under no circumstance be held liable for use or availability of Products for use in locations/countries other than India.
19. Buyer Protection Program
19.1 If you want to make a complaint about the Loan Agreement or LenDenClub you can email email@example.com with brief details of your complaint and your account reference. LenDenClub will acknowledge your complaint within one working day. LenDenClub will then investigate and send you an initial response within five working days.
19.2 If you are not satisfied with the response from the Customer Services Manager you can email firstname.lastname@example.org, enclosing responses already given to you. Your email will then be referred to the Chief Operating Officer, who will respond within a five working days.
20. General Provisions
21. Insurance for Loan or Borrower
21.1 This feature is currently not available. However, Lender and Borrower authorizes website to work with any insurance company registered with IRDA and ready to provide beneficiary product. If such facility comes in existence on website in future, website need not take any permission from user.
21.2 For any such product Borrower or Lender or Both choses to pay the premium amount to LenDenClub and then LenDenClub will pay the same to the insurance company on your behalf.
21.3 LenDenClub will be the nominee for this insurance policy and is authorized to manage the claim settlement process on your behalf. Once the claim settlement is done, LenDenClub will distribute the settlement amount to Lender(s) and then transfer available amount to borrower’s bank account if there is any.
21.4 In case your repayments are irregular or delayed on a consistent basis, LenDenClub reserves the right to cancel the insurance policy. The insurance policy will be co-terminus with your loan tenure.
21.5 In case of any incident (permanent disability/accidental death of the Borrower), the beneficiary/nominee will need to intimate LenDenClub, who will then initiate the claims on the beneficiary/nominee’s behalf.
22. Defined Terms
22.1 In these T&C the following words have the following meanings:
|Borrower||means the person who is registered as a borrower on the Website|
|Credit Bureau Information||means CIBIL, Experian, Equifax and Crif Highmark|
|Escrow Account||Means the accounts maintained by Innofin Solutions Pvt Ltd at ICICI Bank, and operated by ICICI Trusteeship Ltd.|
|Lender||means the person who is registered as a Lender on the Website|
|LenDenClub Account||means the account maintained by the User on the Website|
|Prohibited Sectors||means any business area which is prohibited by the Government of India.|
|RBI||means the Reserve Bank of India|
|Insurance Company||means any company which is registered with IRDA and having valid license to do insurance business in India|