HomeGrievance Redressal Mechanism

Grievance Redressal Mechanism

Step 1:

1. As the company operates through a web-based P2P platform, the customer needs to lodge a complaint/grievance by sending a mail to cs@lendenclub.com or to the company through the official website https://www.lendenclub.com with subject line “Complaint & Grievance Register”. 

2. The company shall respond to the complaint within 15 working days (The office would be operational between 10.00 am to 6.30 pm from Monday to Friday (except a Public Holiday)) from the date of receipt of the complaint.

3. The Company shall examine and respond to the complaint via email or phone (recorded lines). In a case where the complaint requires more than the stipulated time, reasonable justification shall be provided by the Company.

Step 2:


If the customer is still not satisfied with the response received, or if the customer does not receive any response within 15 working days, then the customer can write, mail, fax or call the Grievance Redressal Officer of the company as mentioned below:

Name: Mr. Aditya Shirodkar
Address: Unit no. 1006, 10th Floor, DLH Park, S. V. Road, Goregaon West, Mumbai – 400062, Maharashtra, India.
E-mail ID: grievance@lendenclub.com
Contact Number: 022 48913091


The Grievance Redressal Officer should maintain a detailed record of all the complaints/grievances received through any of the mediums above and ensure that the same are redressed within 15 working days.


Step 3:


If customers’ complaints still remain unresolved and are not redressed within a period of one month, then the customers may approach the regulatory authority of Non-Banking Financial Companies, i.e., Reserve Bank of India for the redressal of customer complaints at the below address/es:

Name: The Officer In-Charge
Address: Centralised Receipt & Processing Centre (CRPC) Reserve Bank of India 4th floor, Sector 17, Chandigarh – 160017
E-mail ID: crpc@rbi.org.in
Toll Free Number: 14448



LenDenClub is India’s largest alternate investment platform which started operations in India in 2015. We have been helping lenders diversify their investments beyond traditional investment instruments ever since.



The Reserve Bank of India does not accept any responsibility for the correctness of any of the statements or representations made or opinions expressed by Innofin Solutions Private Limited, and does not provide any assurance for repayment of the loans lent through its platform.

LenDenClub is an Intermediary under the provisions of the Information Technology Act, 2000 and virtually connects lenders and borrowers through its electronic platform via the website and/or mobile app.

The lending transaction is purely between lenders and borrowers at their own discretion, and LenDenClub does not assure loan fulfilment and/or lending simple interest. Also, the information provided on the platform is verified or checked on the best efforts basis without guaranteeing any accuracy of the data/information verification. Any lending decision taken by a lender on the basis of this information is at the discretion of the lender, and LenDenClub does not guarantee that the loan amount will be recovered from the borrower, fully or partially. The risk is entirely on the lender. LenDenClub will not be responsible for the full or partial loss of the principal and/or interest of lenders’ lending amounts.

*This is an annualized yield and is subject to the maximum FMPP tenure, which is 5 years. P2P lending is subject to high risk and may cause an entire loss of principal.

*P2P lending is subject to risks. And lending decisions taken by a lender on the basis of this information are at the discretion of the lender, and LenDenClub does not guarantee that the loan amount will be recovered from the borrower.

** Average value mentioned is the weighted average of simple interest received by lenders

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